HBO Go is a TV service everywhere provided by the HBO cable network. It allows HBO users to stream videos on demand for HBO content, including current and past series, movies, specials and sporting events, through the HBO website, mobile devices and video game consoles.
It’s a bit confusing about how HBO has two different online services that share the same content. The differences are what audience they are targeting; HBO Go is for those people who already have the network in their cable or satellite television plan, but who still want to see its content on their smartphone, tablet, smart TV, set-top box or game console.
HBO Now is only an independent service for people who do not have cable or satellite television. By subscribing to HBO Now, users have access to current and past HBO content on mobile devices and other smart TV-based products. HBO Now, as of this writing, currently has about 5 million subscribers. It’s a bit confusing about how HBO has two different online services that share the same content. The differences are what audience they are targeting.
Sometimes, HBO servers are overloaded and streaming services are blocked, and sometimes they only have failures. You may see error messages, that the service is completely blank, that you only see a black screen, or that the screen becomes clogged when loading while nothing is happening and no progress is made.
Is HBO going to fall?
If everyone complains about HBO Go’s problems, then the service is likely to be inactive and there is nothing I can do to fix it until the company solves a problem on their part.
Solving HBO Go problems can be more complicated than solving HBO Now problems, since the problem may be with HBO Go, with your cable or satellite company or with your Internet connection.
You can get updates on Twitter and, in most cases, you should wait. If you have a specific problem, you can check below for more help. Even if the problem is widespread, we suggest you check on another device and restart your device to see if that solves the problem.
Is HBO now down?
Clients feel more frustrated when there is a server interrupt that leaves HBO Now on demand totally inactive. Other problems consist of not being able to log in, the videos do not load or run very slowly.
You may have problems logging in or not allowing you to open the version of your application on your mobile device, but whatever the reason, simply share your location and your problems with the community.
HBO Now or HBO Go may actually be down
While this is often rare, it is possible that HBO Now and HBO Go are not working because in reality they are only inactive. You may want to go to the Down Detector site to see if anyone else is having problems. It is also possible that a problem with your home Internet service is causing the problem, in which case you should contact your service provider.
If HBO Go or HBO Now crashes, try to view the application on a different device and make sure the application has been updated to its latest version
Sometimes HBO servers get full and HBO Go and HBO Now get blocked. This is even more likely to occur during major or final episodes. You may see error messages, the screen gets stuck loading or the screen is blank.
- If HBO Go or HBO Now does not work, you must first make sure that your application is updated to the latest version. Sometimes, HBO solves application problems that require updating.
- If that doesn’t help, try restarting the application.
- If that doesn’t work, switch to using the application on a different device. For example, if you are viewing on a website, try to see it on your iPad or phone.
- If the application does not work on your iPad, try to see it on your Xbox. For some reason, some versions of the application may work on one device, even if it does not work on your first device. Definitely worth checking out all your options.
- Also, try looking in a different browser. There may be a problem with Chrome playback while Firefox works fine, for example. It is known that this happened before, so it is worth a try.
Fix HBO Now or HBO Go issues on Smartphone and tablets
If you find that HBO Now or HBO Go does not work properly on smartphones and tablets with Android or iOS, there are some things you can do. If you are in a cellular network, you may notice that your connection speed is not sufficient for a good transmission experience. In that case, it may be useful to connect to a Wi-Fi signal. You can also enable and disable Airplane mode, which sometimes solves connection problems. You can also turn off your mobile device and turn it on again. How to activate HBO GO and troubleshoot HBO Now buffer.
Restarting applications or uninstalling and reinstalling them can also help. You can also try to clear your app caches to solve problems. If you have an Android device, first go to Settings> Applications> Manage applications, then choose “HBO Now” or “HBO Go”. In both menus, look at the “Clear cache” option and touch it. For iPhone and iPad, touch the Menu button in those applications and touch “Delete temporary files” on the Settings page. Make sure you have the latest version of the application for HBO Now or HBO Go installed on your mobile device. You may find an error that has been fixed in the latest version of the application.
Make sure you have written with the correct username and password
For HBO Now users who have password or username problems, you can contact the service to send them the details of the email address you used to log in or reset your password. If you have subscribed to HBO Now through Hulu or Amazon Prime Video applications and services, you must provide the email address and password of Hulu or Amazon Prime.