Kaspersky’s secure connection prevents your important information from hackers and online vulnerabilities. It helps establish a secure connection that avoids tracking your important details and tracking your online activities by transferring your information to a secure VPN connection such as Kaspersky. You can use Kaspersky’s secure connection while using public wi-fi, buying online, using social networks, as it secures your information.
How to solve the problem of Kaspersky Secure Connection that does not work?
However, Kaspersky’s secure connection helps keep your information safe and secure, many users complain that Kaspersky’s secure connection does not work. If you are one of them and have difficulty accessing Kaspersky, do not worry. You can follow the troubleshooting solutions mentioned below to solve the problem. If you need a technical solution and an immediate response, contact the technical support team for help.
Try switching to another server
When using the secure Kaspersky connection, the distance between the VPN connection and the VPN server can be the reason why a secure Kaspersky connection problem occurs. The distance can affect the speed of the network. If it is far from Kaspersky’s secure connection, it takes longer for the device to reach the server. So what could be the reason why Kaspersky’s secure connection problem occurs?
Try changing the network port
When the device connects to the Kaspersky Secure connection, it uses a different network port to connect to the server. Therefore, you can choose the network port, however, if you face a problem with Kaspersky’s secure connection, try connecting through another port.
Try to run the application again
If you still have a problem with the secure Kaspersky connection that does not work, you can try to run the program again to solve the problem.
- Double click on the application shortcut.
- If you do not have a shortcut to the application, select the Windows + E option.
- And then run the software file.
Kaspersky’s secure connection will start running now. However, if you still experience a problem, get help from experts to obtain a technical solution.
Reinstall Kaspersky Secure Connection
If the problem of the secure connection of Kaspersky does not work, then there are chances of the secure connection of Kaspersky. You can uninstall the secure Kaspersky connection.
- Download and install the software. Be sure to download it from the original website.
- Now, delete the previous version of Kaspersky software.
- Run the program and install the new and updated software.
- Restart the computer.
- Run the installer and follow the instructions on the screen.
If you have any problems reinstalling Kaspersky secure connection software. You can get help from the technicians. They will guide you and help you reinstall the software correctly.
Add exceptions to installed software
If you have installed antivirus software on your system, it may interfere with Kaspersky’s secure connection. This may be the reason why a secure Kaspersky connection problem occurs that does not work. Add the software as an exception instead of disabling it. Therefore, you still need to protect the system from viruses and other malware.
Verify Kaspersky Secure Connection server
You must verify the Kaspersky Secure connection server. Make sure the server is not idle or very full. Especially, if you are using a secure connection, then the problem may occur with the Kaspersky connection. So, if this is the problem, then you can do nothing but wait for the problem to be resolved from the end.